Meta

December/2021

June/2023

Offered general IT support, including troubleshooting hardware and software issues, setting up equipment, and ensuring smooth operation of IT systems.
Resolved a wide range of IT and user issues related to computer and server problems, utilizing expertise in general troubleshooting and IT support, including handling Linux, development server environments, and XR technologies.
Provided frontline support on the helpdesk, specializing as a Subject Matter Expert (SME) on Linux issues, development servers, and XR (Extended Reality) issues.
Trained as a Systems Engineer, involved in minor projects aimed at enhancing IT infrastructure and services.
Developed a project, building an XR Helpdesk Guide to assist users in resolving technical issues by providing detailed instructions and demonstrating solutions for issue resolution.
Wrote and updated documentation on processes and procedures to ensure clarity and efficiency in support operations, contributing to improved knowledge sharing and team collaboration.
Collaborated with teams to ensure smooth operation and continuous improvement of IT infrastructure and services, fostering a proactive approach to addressing technical challenges and enhancing system reliability.