Computer Network Center
Computer Technician
November/2015
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June/2016
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- Installed operating systems, configured network preferences, performed data backups, restored lost information, and resolved software issues across Windows, Apple, and Linux devices.
- Served as the main technician responsible for diagnosing and repairing PC hardware issues, including the installation of new components.
- Educated customers on identifying phishing attempts and effectively resolved issues caused by viruses, including malware and ransomware.
- Provided comprehensive IT support, including troubleshooting network connectivity issues, setting up and maintaining printers and peripherals, and ensuring system security through antivirus software implementation.
- Conducted regular system maintenance, including software updates, disk cleanup, and system optimization to enhance performance and reliability.
- Assisted customers with email setup, configuration, and troubleshooting for various email clients and services.